General
IN App was created to redefine the way you experience life. It is more than just a subscription; it's a passport to a world of exclusive discounts, boundless savings, and thrilling adventures. Rooted in the heart of the UAE, we believe in infusing joy into the lives of our members, making every interaction with IN APP a delightful experience. We balance embracing the dynamic pace of life with a responsible approach to savings, encouraging our community to live freely and explore.
IN App stands out from the crowd with its commitment to offering a seamless and rewarding user experience. Here's what sets us apart:
- • Wide Selection of Categories: We provide a diverse range of offers across multiple categories, ensuring there's something for everyone.
- • Support for Local Businesses: We actively promote and support local merchants, helping to boost the local economy and provide unique, authentic experiences.
- • 24/7 Customer Service: Our dedicated support team is available around the clock to assist with any issues or questions, ensuring you have a smooth experience.
- • Reward Programs: Earn points with every AED spent, which you can redeem for additional offers and discounts, maximizing your savings.
- • Comprehensive Coverage: Our app includes offers across all seven Emirates of the UAE, with a wide range of merchants and services to choose from.
- • Exclusive Hotel Discounts: Enjoy 20% off on hotel bookings worldwide, making it easier to travel and explore new destinations without breaking the bank.
- • User-Friendly Interface: Our app is designed to be intuitive and easy to navigate, so you can quickly find and redeem offers without any hassle.
- • Continuous Updates and New Offers: We regularly update our offers and add new merchants to keep things fresh and exciting for our members.
- • Multilingual Support: Our app is available in multiple languages, including English, Arabic, Chinese, and Russian, making it accessible to a diverse audience.
- • Innovative Features: From AI-powered recommendations to a seamless booking process, we leverage the latest technology to enhance your experience.
Joining IN APP is a breeze! Just download the app from the App Store or Google Play, open it up, and follow the prompts to create an account. You can check out the offers first, and once you're ready, subscribe to start enjoying all the perks of being an IN APP member.
Offers
We've got you covered! IN APP offers are available across all 7 Emirates of the UAE, and we offer worldwide hotel bookings and travel packages.
To see offers in a different location, just click on the top-left location dropdown on your app's home screen and select your desired location.
Our deals are good all year, seven days a week. Just note that there are some special days and holidays when they won’t work. Check the Rules of Use for each product for the exact details, as they might vary.
Time to start saving! Here’s how to use our offers:
- • Find the offer you want (make sure it's valid at your location).
- • When you ask for the bill, let the merchant know you’re using an IN APP offer.
- • Tap on the offer in the app.
- • Let the merchant scan your voucher QR code.
- • Earn points and Enjoy your savings!
You can search for merchants by category and location in the app, or use the search field to find specific merchants or offers.
Our offers usually work every day of the week, all year long. However, there are a few days, like public holidays and special dates, when they can't be used. Some outlets might close during summer, Ramadan, and other religious holidays. We aren’t responsible if an outlet shuts down temporarily or permanently while your offer is valid. Always check the Rules of Use for specific details.
Check the General Terms of Use and each merchant’s Terms and Conditions for details on using multiple offers.
If you have any problems or questions, our customer support team is here to help 24/7. Use Support feature in the app or email us at customerservice@theinapp.com, and we’ll get back to you within 24 hours.
Changes to redemptions are only possible before the merchant scans the generated QR code. Once the merchant has scanned your voucher’s QR code, it cannot be altered, reversed, or canceled.
We offer a wide range of deals including dining, entertainment, spa services, travel, and more. There's something for everyone!
We update our offers regularly. Check the app frequently to discover new deals and discounts.
Each offer includes details and conditions in the app. Be sure to read them carefully before using the offer.
Most offers can be used only once, but some may allow multiple redemptions. Check the specific offer details in the app.
Absolutely! We love hearing from our members. Use the feedback section in the app to suggest new merchants or offers you’d like to see.
To book a hotel, go to the ‘Hotel’ section in the app, select your destination, choose from the available hotel deals, and proceed with the booking process. Once you send your request, our 24/7 customer service agents will contact for confirmation.
This depends on the specific offer and merchant. Check the offer details in the app for information on combining offers.
Occasionally, offers may change or become unavailable. Make sure to check your offers regularly to stay up to date and never miss out on any deals.
Enable notifications in the app settings to get updates on new offers and deals. You can also follow us on social media to stay in the loop.
Some offers may have specific restrictions, such as minimum purchase requirements. Check the specific offer details in the app.
Once an offer is redeemed and the QR code is scanned by the merchant, it cannot be canceled or reversed. Make sure to confirm your intent to use the offer before redeeming.
Yes, you can bookmark your favorite offers in the app for quick access.
If a merchant refuses your offer, please contact our customer support immediately. We’ll investigate and resolve the issue as quickly as possible.
No printing required! Simply use the app to redeem offers. Show your offer’s QR code to the merchant directly from your smartphone.
Account & Subscription
Our app is available in English, Arabic, Chinese, and Russian! To change your language, go to 'Account', then 'Settings', and choose 'Language' to switch to your preferred one. Enjoy exploring!
Using IN APP offers is super simple. Here’s a quick rundown:
- Find the offer you want and make sure it’s valid at your location.
- Let the merchant know you’re using an IN APP offer when you ask for the bill.
- Tap on the offer in the app.
- Let the merchant scan your voucher QR code.
- Enjoy your savings!
- For more details, check the General Terms and Conditions here.
IN APP subscriptions are individual and non-transferable. Each member must have their own account to access the offers.
To update your personal information, go to 'Account', then 'Profile', and make the necessary changes.
We take your privacy seriously and use advanced security measures to protect your data. For more information, refer to our Privacy Policy.
Yes, you can upgrade your subscription at any time. Go to the ‘Account’ section in the app and select the upgrade option that best suits your needs.
If you need to cancel your subscription, please contact our customer support. Keep in mind that our subscriptions are generally non-refundable, but we can assist you with any issues you may have.
Some of our offers, such as hotel discounts, are available internationally. Check the app for details on which benefits are accessible when you travel.
There are no hidden fees. The cost of your subscription covers access to all offers and discounts available through IN APP. Hotel bookings, travel packages, and entertainment vouchers are paid for separately.
Go to the ‘Account’ section in the app to view your subscription status, renewal date, and other account details.
Support
Generally, subscriptions are non-refundable. However, please contact customer support if you have special circumstances.
Subscriptions pausing is not available at this time. However, if you have special circumstances, please contact our customer support for assistance.
We value your feedback! Use the feedback section in the app to share your thoughts and experiences, or email us directly at feedback@theinapp.com.
First, check your spam or junk mail folder. If you still haven’t received it, please contact our customer support for further assistance at support@theinapp.com.
Contact customer support immediately to secure your account. You can download the app on a new device and log in using your registered mobile phone number. If you need assistance, contact customer support.
Your phone number is used for registering and logging in. If you need assistance, contact customer support.
IN APP is compatible with iOS, Android, and Huawei devices. Make sure you have the latest version of the app for the best experience.
You can contact our customer support team through the Support feature in the app, via email at customerservice@theinapp.com, or through WhatsApp at +971 50 669 0591.
If you have any issues with a merchant, please contact our customer support through the app’s Support or email us at support@theinapp.com. We’re here to help!
Reward
Our reward program is designed to give you extra value for every AED spent. You earn points with every purchase, which you can then redeem for exclusive offers and discounts.
Yes! You can refer friends and family to join IN APP. For each successful referral, you will earn bonus points. Check the ‘Refer a Friend’ section in the app for details.
You earn points by using IN App offers at our partnered merchants. For every AED you spend, you earn up to 2 points. Points accumulation is automatic once you use the offers.
You can view your points balance within the IN App. Simply go to your Account > Reward Program and you'll see a detailed summary of your points earned, redeemed, and your current balance.
Points can be redeemed for a variety of rewards, including additional discounts, exclusive offers, and even entry into special events. Check the rewards section in the app for the latest options.
Points can be redeemed for a wide variety of offers and discounts. However, specific terms and conditions may apply to certain rewards, so please check the details of each reward before redeeming.
Yes, points have an expiration date. They are valid for one year from the date they were earned. Make sure to use your points within this period to maximize your benefits.
Currently, points are non-transferable and must be used by the account holder who earned them.
Generally, if you return a purchase for which you earned points, the points will be deducted from your account balance. If you have already redeemed those points, it may affect your ability to redeem future rewards.
Occasionally, IN App will run special promotions where you can earn bonus points. Keep an eye on our notifications and promotions section for opportunities to earn extra points.
There is no limit to how many points you can earn. The more you use IN App offers, the more points you accumulate.
All our partner merchants participate in the reward program. You can check the app to see a list of participating merchants.
Yes, you can use your points in conjunction with other IN App offers, provided the terms and conditions of the specific offer allow it.
